TERMS OF USE FOR THE WEBSITE
The Mario Correa Rengifo Departmental Hospital (E.S.E.) establishes these Terms of Use for the Website to inform users about the rules governing access to, navigation of, and use of the institutional website. These terms define the scope, users’ rights and obligations, privacy and personal data processing policies, information security, service availability, and customer service channels.
Access to and use of the website imply acceptance of these terms and conditions. If the user does not agree with any of the terms set forth herein, the user may refrain from using the website and submit comments through the official customer service channels.
All visitors are advised to carefully read this document and the other institutional policies published on the website.
Portal Contents
The website of the Mario Correa Rengifo E.S.E. Departmental Hospital is designed to provide clear, accurate, timely, and relevant information to the public, patients, users, providers, regulatory agencies, and other stakeholders.
The website publishes information related to:
- Institutional Information.
- Mission, Vision, Principles, and Values.
- Health services.
- News and Events.
- Procedures and Services.
- Financial and Budgetary Information.
- Hiring Processes.
- Transparency and Access to Public Information.
- Citizen participation.
- Customer Service.
- Institutional Regulations.
- Management Reports.
- Quality and Patient Safety Programs.
- Any other information required by Colombian law.
All published information must meet criteria of legality, accuracy, completeness, timeliness, and reliability.
The publication of content that is offensive, discriminatory, defamatory, misleading, or that violates the fundamental rights of third parties will not be permitted. The Hospital may modify or remove any content it deems to be contrary to current regulations or institutional principles.
The content published on the website is protected by Colombian copyright and intellectual property laws.
External Links
The website may contain links to pages from other public entities, regulatory agencies, health sector institutions, or relevant organizations.
The Mario Correa Rengifo E.S.E. Departmental Hospital has no control over the content, availability, security, or privacy policies of those sites; therefore, it assumes no responsibility for the information published there or for the services offered by third parties.
Portal Security and Availability
The Hospital implements administrative, technical, and technological measures designed to protect the information published on its website and the systems that support it, in accordance with its Information Security and Digital Security Policy.
However, due to the nature of the Internet, service interruptions may occur as a result of maintenance, technical failures, cybersecurity incidents, cyberattacks, connectivity issues, or force majeure events.
In the event of any issues that affect the availability of the website, the Hospital will take the necessary steps to restore service as quickly as possible.
The institution shall not be liable for any damages resulting from temporary service interruptions, technical failures, or external events that affect the operation of the website.
User Responsibilities
Users of the portal must:
- Use the information solely for legal purposes.
- Respect copyright and intellectual property rights.
- Refrain from engaging in activities that affect the availability, integrity, or
security of the website. - Do not attempt to gain unauthorized access to systems, databases, or information on
or other institutional websites. - Do not alter, modify, copy, or distribute content for commercial purposes without the Hospital's express authorizati
.
Any conduct that constitutes misuse of the website may result in the administrative, civil, or criminal actions provided for under Colombian law.
Information Update
The Hospital may update, modify, or delete the published information at any time, without prior notice, in order to keep institutional information current and in line with regulatory or administrative changes.
It is the users' responsibility to periodically check the updates posted on the website.
Personal Data Protection
The Mario Correa Rengifo E.S.E. Departmental Hospital processes personal data in accordance with the Political Constitution of Colombia, Law 1581 of 2012, Decree 1074 of 2015, and other regulations governing the protection of personal data.
Personal data will be processed in accordance with the principles of lawfulness, purpose limitation, freedom of choice, accuracy, transparency, restricted access, security, and confidentiality.
Data Controller
The Mario Correa Rengifo E.S.E. Departmental Hospital serves as the Data Controller for the personal data collected through its various service channels and information systems.
The various administrative and service agencies will act as data controllers when they process personal information in the course of their duties.
Purpose of the Processing
Personal data may be used for:
- Provision of health care services.
- Administrative Management.
- Handling of requests, inquiries, complaints, and claims.
- Contract Management.
- Human Talent Management.
- Billing and Financial Processes.
- Promotion and prevention programs.
- Compliance with legal obligations.
- Reports to regulatory agencies.
- Document Management.
- Any other purposes authorized by law
Data Subjects' Rights
Data subjects may exercise the following rights:
- To be familiar with the information contained in institutional databases.
- Request an update, correction, or amendment.
- Request deletion when appropriate.
- Revoke the authorization in cases permitted by law.
- Submit inquiries and complaints.
- Receive a response within the legally prescribed time frame.
Customer Service Channels
Inquiries regarding the website, support requests, requests, complaints, claims, suggestions, or reports may be submitted through the official channels designated by the Hospital.
Requests related to personal data protection will be handled in accordance with institutional procedures and applicable regulations.
Information Security Policy
The Mario Correa Rengifo E.S.E. Departmental Hospital maintains an Information Security Policy designed to protect the institution’s information assets through the implementation of administrative, physical, and technological controls that ensure the confidentiality, integrity, availability, and authenticity of the information.
Security risk management is carried out in accordance with the Information Security and Privacy Model (MSPI) and other guidelines issued by the national government.
Intellectual Property
All content published on the institutional website, including text, documents, images, logos, photographs, designs, software, videos, and other graphic elements, is the property of the Hospital or has been authorized for use.
Reproduction, modification, distribution, or use for commercial purposes is prohibited without the institution's prior and express authorization.
Security Incident Management
Any information security incident identified by employees, contractors, vendors, or users must be reported immediately through the mechanisms established by the Hospital.
The institution will analyze, manage, mitigate, and monitor incidents in accordance with its internal information security procedures.
Validity
These Terms of Use will take effect upon their publication on the institutional website and will remain in effect until they are amended or replaced by a new version approved by the Mario Correa Rengifo Departmental Hospital E.S.E.
The Hospital may update these terms and conditions whenever it deems necessary to bring them into line with regulatory, technological, or institutional changes.
This document already has an institutional focus and can serve as the basis for publication on the website. If the Mario Correa Rengifo E.S.E. Departmental Hospital is implementing the Information Security and Privacy Model (MSPI) and complying with Resolution 1519 of 2020 (transparency and government websites), I can also adapt it to align with those guidelines and incorporate references to the hospital’s own internal resolutions, once they are defined.
